GUAVASOFT takes great pride in maintaining the most responsive customer support staff in the industry. We believe selling our product is only the first step in a successful long-term partnership. Our philosophy is to get new customers up-and-running quickly and then provide ongoing support and analysis to ensure continued maximum results. Our variety of support and training services assures a smooth implementation and continued success.
Successful Implementation Plan
Each new customer is assigned an experienced support representative. The support representative helps plan the conversion and installation strategy, developing an Implementation Checklist based on the unique challenges and goals of the target operation. Before going live with the installation, the support rep converts and verifies any existing data and financial balances. To assure a successful implementation, delivers on-site support during the “go-live” phase and through the first month-end closing process.
Training
Education is a critical element of any successful implementation, so GUAVASOFT provides a wide range of training options based on the individual requirements of its customers. Customized group and one-on-one guidance is presented on-site for new customers, as well as for experienced users with targeted objectives. The GUAVASOFT ERP Training Course offers regularly scheduled classes that cover a wide range of topics, from basic navigation to accounting.
Help Desk Hotline
For ongoing answers to questions and issues that arise, GUAVASOFT’s seasoned customer support representatives stand ready to assist with any aspect of running the GUAVA ERP applications. The goal of the GUAVA Hotline is to provide immediate resolution to every question.
Support Plans
All the help you need is Support understands the importance of total commitment to ongoing care. Importantly, not only do we design and install our unique, world class solution, we also provide continuing service.
With direct access to GUAVA ERP Support, you can be secure in the knowledge that the very people who design the software will be supporting you.
To deliver our clients the best possible maintenance of their financial and ERP management solution
Our Support Plan
Clients enjoy the convenience of telephone support, unlimited email support and priority booking for onsite support.
Telephone Support
Those clients on our support Plan can call our experienced support technicians with any queries.
Unlimited Email Support
We offers unlimited e-mail support service with a general turn around time of 24 hours (1 – 2 Business days, not including weekend and public holidays).
Bookings for Onsite Support
Clients will always take preference when placing a booking for on-site consultants.
Latest Release
Clients have access to the current build of ERP & Business Accounting Software at the FTP download page.
Protect and extend the life of your ERP investment with unmatched support from GUAVA ERP Customer Care. With multiple support packages to choose from, GUAVA ERP lets you select the right level of support that best fits your unique business needs.
Basic Support
Our Basic Support plan is designed for customers who are fairly independent, but who may need technical support trouble shooting. If you only need support a couple times a year, this plan is for you.
Enterprise Support
Enterprise Support is designed for premium customers to provide them with complete peace of mind knowing that we are prioritizing their business needs. This plan includes limited Managed IT Services.
Standard Support
Our most popular plan designed for heavy usage users who require a higher level of expertise, make frequent support calls, and who frequently utilize Consulting Resources.
Pay As You Go
There is no requirement that you prepay for support at all. If you are fairly independent and rarely have a need for support or training, you may simply opt to pay for services by man hours basic