What is the step to be taken if quality issue with the goods received from the supplier? – documents | issue | details
What is the step to be taken if quality issue with the goods received from the supplier?
If there is a quality issue with the goods received from the supplier, the following documentation should be created or updated:
1. Receive note: The receive note should be updated to include details of the quality issue, including the supplier, the goods received, and the nature of the issue.
2. Quality control documents: Quality control documents, such as inspection reports or test results, may be created to document the quality issue and the steps taken to address it.
3. Supplier communication: Any communication with the supplier about the quality issue should be documented, including emails, letters, or other written communication.
4. Resolution documents: Any documents related to the resolution of the quality issue, such as a credit or refund from the supplier, should be kept on file.
It’s important to keep accurate and detailed documentation of any quality issues with the goods received from the supplier to ensure that the issue can be properly addressed and resolved.
This documentation can also be used to track the performance of the supplier and identify any trends or patterns in the quality of their goods.